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ID Solutions terms and conditions
I agree to the terms and conditions of this purchase with ID Solutions Custom Apparel and Design.
- All orders placed on our website are custom orders and are non-refundable after the closing date of the order.
- Changes or refunds can be processed prior to the closing date but are final after that date. Refunds and cancellations are subject to a 20% processing fee.
- All orders close at 11:59 pm on the order closing date. Late orders will be available online from midnight- 9:00 am after the closing date. ABSOLUTELY NO ORDERS CAN BE ACCEPTED AFTER 9:00am as it will cause a delay to the whole order. NO WEBSITE ORDERS WILL BE ACCEPTED BY PHONE OR EMAIL.
- All orders are delivered to our main contact for the organization for the Event you are ordering for. That person is responsible for delivering your order to you. We do not ship orders to individuals.
- Our normal lead time is approximately 2 weeks from the time the order closes on our website. Special order items, backorder items or extensions to the order closing date may extend our normal 2 week lead time.
- If you incur any errors during the ordering process it is your responsibility to contact firstname.lastname@example.org prior to the closing date to prevent duplicate orders or missing orders. In the event our minimum order per Event is not met, the organization or main contact will be refunded less applicable cancellation fees and they will be responsible for refunding each individual their purchase.
- If you did not receive an email confirmation please check your junk/spam folder or you may add a T to end of the Event password to pull up the master order list for that specific order.
- Defective or incorrect items must be brought to our attention within 30 days of product delivery. After 30 days, re-prints or replacements will not be made and the customer must accept the product(s) as they were received.